What is the cancellation and refund policy for filmmakers and hosts?

We designed ScoutAround's cancellation policy to offer flexibility for filmmakers while ensuring security for our hosts.
Once a property booking is confirmed by the host, the following cancellation and refund rules apply for filmmakers:
1. All confirmed bookings are subject to ScoutAround's Grace Period policy, allowing a full refund for cancellations made within 24 hours of confirmation, except for bookings confirmed within 48 hours of the start time.
2. Cancellations made outside of 48 hours before the booking start time will receive a 50% refund.
3. Cancellations within 48 hours of the start time are non-refundable.
The host is entitled to a portion of their payout based on when the filmmaker cancels. ScoutAround retains its standard fees for all cancellations.

Please note: add-ons are not the same as additional fees. Add-ons follow the same cancellation terms as the location fee.
- If a booking is canceled outside of the 24-hour grace period but more than 48 hours before the start, 50% of the add-on fee is refundable.
- If canceled less than 48 hours before the start, the add-on fee is non- refundable.

To cancel, please reach out to us at [email protected] with your name and booking date, and we will process your cancellation according to our guidelines.

Refunds to filmmakers are only applicable upon cancellation. Please carefully review the cancellation policy before finalizing a booking request to understand the refund eligibility in the event of a cancellation.

Refunds may take up to 6-10 business days to reflect in the filmmaker's bank account.
For comprehensive details on our cancellation policy, including host-initiated cancellations, please refer to our latest Terms and Conditions.